Three renewals need a closer look
Renewal activity is behind plan for three customers. $42,000 is due in the next 30 days.
Acme IndustriesNorthwind LogisticsInitech
auto_awesomeAI Service Management
The future of service management is proactive.
DataGlu continuously understands what is happening across your operation, brings the work that matters forward, and helps your team decide what happens next.
Less time operating software. More time solving real problems.
auto_awesome DataGlu operational intelligence Always current
TicketsProjectsContractsTimeBillingCRM
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insightsPulse identified an issueLive
Three renewals need attention
$42,000 in renewal revenue is at risk across three managed service agreements.
3 affected customersReview insight arrow_forward
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auto_awesomeAction Pack prepared3 actions selected
- Create follow-up tasks for account owners
- Draft renewal emails to customers
- Generate a QBR agenda
The hidden cost
Your best people should not spend their day navigating software.
Skilled employees are hired for their judgement, experience and ability to solve difficult problems, not for their ability to move between screens. Yet traditional service management systems consume enormous amounts of attention before anyone can address the work itself.
Before someone can solve a problem, they first have to discover it, collect its context and work out its importance.
Traditional software asks people to:
Search for informationNavigate between modulesCompare individual recordsBuild and check reportsCopy data between systemsDecide what deserves attention
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The hidden cost is highly capable people spending valuable time operating the interface instead of applying their expertise.
A different relationship
Software should bring the work to you.
AI-native service management reverses the relationship between people and software. DataGlu monitors operational activity, explains what changed, connects the relevant context and recommends what should happen next.
Traditional service management
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Search through the system
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Collect disconnected context
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Work out what matters
DataGlu AI Service Management
insights
Pulse brings the issue forward
groups
Relevant context arrives connected
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Action Packs prepare the response
insightsDataGlu Pulse Daily briefing
Tuesday, 14 May
Pulse finds what matters
Your daily AI-generated operational briefing.
Pulse analyses activity across the business and surfaces risks, opportunities and unusual patterns, including revenue at risk, unbilled work, project overruns, silent customers, duplicate tickets and incomplete data.
- check_circle What has happened and why it matters
- check_circle The measurable business impact
- check_circle Which records are affected
- check_circle What your team should consider doing next
Action Packs prepare what happens next
Turn insight into coordinated work.
Once an issue has been identified, DataGlu can prepare related tasks, customer emails, reminders, agendas, billing reviews, escalation notes and data corrections as one reviewable package.
Your team can inspect the source information, edit the proposed work, select individual actions and approve only what should happen.
shield_lock Nothing changes until an authorised user approves it.
Explore Action Packs arrow_forwardAction PackPrepared from Pulse insight
Ready to reviewRenewal follow-ups prepared
Source: Three renewals need attention
From interface operators to problem solvers
Make better use of capable people.
DataGlu reduces the time spent locating information, reconstructing context and performing repetitive preparation. Your people can focus on the work that requires human experience.
Making difficult decisionsResolving customer problemsManaging riskImproving deliveryProtecting revenueStrengthening customer relationships
A system that actively supports your operation.
The future is not more dashboards, modules or notifications. It is software that understands what is happening and helps your people act.
Request a Demo